We are looking for a Customer Service Representative for our Southwest Atlanta location!

Position Summary

Responsible for receiving customer work requests, entering and managing those requests within the work order system, distributing requests to Facilities Management staff, and supporting departmental administrative operations while delivering excellent customer service.

Essential Duties and Responsibilities

• Provide exemplary customer service to internal and external customers.
  * Answer telephones and record messages and service requests.
  * Generate, analyze, prioritize, and distribute work orders.
  * Administer the work order management system.
  * Implement work order policies, procedures, and workflow processes.
  * Coordinate outside contractors for repairs including plumbing, elevators, and HVAC systems.
  * Distribute keys to faculty, staff, and students.
  * Perform filing, records management, and clerical functions.
  * Order supplies and equipment.
  * Prepare correspondence, memos, and reports.
  * Coordinate room reservations and catering arrangements.
  * Assist supervisors with bi-weekly payroll records, attendance, vacation, and sick leave tracking.
  * Maintain employee time records and related documentation.

Qualifications

High School Diploma and five years of related experience required. Bachelor's degree preferred. Strong customer service, interpersonal, organizational, telephone etiquette, recordkeeping, multitasking, and problem-solving skills required.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.